Do you have questions? No problem, we're happy to help you! We have lots of helpful information in this Customer Service section -- just scroll down the page and find the topic that matches your question. And if you still have questions, comments, or just want to contact us, please feel free to email us or give us a call.

• Email us at: store@sallyridescience.com
• For help with product questions or previous orders please call us at: 1.800.561.5161. You can reach us Monday-Friday, 9am-5pm PST.
• If you'd like to place your order by phone, please call us Monday-Friday 9am-5pm PST at 1.800.561.5161

For all orders, we use Federal Express 3-day shipping or Federal Express Ground shipping. The cost depends on the weight of your order. Orders usually ship within 1-2 business days. Sorry, we cannot ship to P.O. Boxes.


We accept Visa and Mastercard.


All of our products are 100% guaranteed and backed by our hassle-free return policy. If something doesn't work out the way you expected, you can return any item, any time, for any reason and get a full refund or exchange.
How do I return or exchange an item?
Just send the item(s) back with a note explaining the problem to:
Returns-Sally Ride Science Store, 9191 Towne Centre Dr., Suite L101, San Diego, CA 92122.

If you would like an exchange, please call our toll-free customer service number and we will assist you. If you'd like a refund, just let us know and we'll take care of it.